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Minister Calls For Good Leadership

Minister Calls For Good Leadership
Participants during the Fiji Medical Association 57th annual scientific meeting with the Minister for Health and Medical Services Jone Usamate at Pacific Harbour yesterday. Photo: Ronald Kumar
May 02
10:26 2015

The Ministry of Health and Medical Services sees a need for good leadership within its ranks.

The comment was made by Minister for Health and Health Services, Jone Usamate, who was chief guest at the Fiji Medical Association 2015 Scientific Meeting at Pacific Harbour.

The meeting had the theme “Maximising Patients Outcomes: Customer-Centered Care”.

“Try to apply the concept of service excellence in your work, clinical leadership having 5E and 1P, Energy, energiser, edge, execution, empathy and passion,” Mr Usamate said.

“Energy comes from your desire and values, energiser – you need to energise your patients, other medical staff and peers and community, edge, execution, empathy – always put yourself in your patient’s shoes. Be empathic. You need to be sensitive towards your patients.

“This meeting/conference is important to you as doctors where you get together to discuss and learn from each other.

“It is an integral part of your continued professional development. It is also important for all of you, because we all exist to serve customers, patients and the people of this country.

“We all need right across the ministry is good leadership and we need to develop this in everybody to take accountability for making sure things happen.”

“It’s not easy because we need to maximise outcomes in the long term and in a sustainable way. This is something many people do not pay attention to,” Mr Usamate said.

He said that he has encountered number of cases where people become customer-centred.

“Everyone of you is a potential leader in your own right. We need to decide what our priorities are,” Mr Usamate said.

“Customers are important and to show that, the stakeholders should demonstrate through good behaviour.”

Meanwhile, FMA president James Fong said in the past six years they had seen an expansion and changes in the medical services.

”We have been forced to define and try to understand better what patients wanted and many times this did not necessarily fit in with the perception of those who were more removed from the clinical frontline,” he said.

Dr Fong said many times they had been forced to make judgments in situations where the patients needs were different from what they wanted.




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