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WAF’s Main Office Closed Until Tuesday

WAF’s Main Office Closed Until Tuesday
The Water Authority of Fiji (WAF) headquarters at Manohan Building in Wainivula Road, Nasinu, will be closed until Tuesday.
April 30
11:03 2016

The Water Authority of Fiji (WAF) headquarters, which is situated at Manohan Building in Wainivula Road, Nasinu, will be closed until Tuesday.

This is after WAF staff  were evacuated on Wednesday after they experienced several tremors that shook the building.  They are expected to return when advised that it is “absolutely safe”.

A survey team from the Department of Mineral Resources and the Manohan Building chief engineer are separately compiling their findings, which are expected to be released on Tuesday, and will determine the safety of the building.

WAF chief executive officer Opetaia Ravai said in dealing with the temporary closure, measures were being taken to ensure customer services can continue.

“While we evacuated the headquarters because the ‘absolute safety’ of our staff always comes first, we have not forgotten the importance of our customers.

“The new arrangements are temporary, but will ensure that our customers continue to be listened to.

“All of our operations outside of headquarters will continue and that means responding to customer concerns,” he said.

The WAF call centre has also been temporarily shut down, but is expected to resume receiving customer complaints and requests from Sunday.  It will be operating from the WAF office in Wailoku.

Additionally, WAF is presently finding a location for its customer service centre in the heart of Suva and will be announced once it is finalised.

“But we do apologise for any inconvenience our customers may experience. Whatever the outcome, we are committed to our customer service,” Mr. Ravai said.




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