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Communication Breakdown A Problem, Says Bhatnagar

Communication  Breakdown A Problem, Says Bhatnagar
Assistant Minister for Health and Medical Services Veena Bhatnagar responsing to public issues and problems during a public consultation meeting at Labasa Civic Centre. Photo:SHRATIKA NAIDU
July 02
09:00 2016


Assistant Minister for Health and Medical Services Veena Bhatnagar said communication breakdown was a major problem between doctors and their patients.

“We are trying very hard to address this scenario at all the hospital and health centres around the country,” she said.

“There is shortfall in communication and we need to strengthen the area of communication.”

Mrs Bhatnagar said they have been informing doctors and nurses that their patients should be well informed and communicated to them about their problems.

“I always pressure the doctors and nurses to give 100 per cent to treat their patients well and they go home satisfied,” she said.

“The patients should be well informed even if they are taking injection or any patient going for a major operation, it’s the doctor’s responsibility to counsel their family members.”

Fiji College of General Practitioners president Dr John Fatiaki said: “I am happy with the assistant minister’s comment.

“I emphasise the communication should be from both ways. It is important for doctors to ask patients what the problem is and take time to explain to patients in simple English so they can understand the nature of the illness they have,” he said.

Dr Fatiaki believes the ministry should continue to emphasise to doctors about the importance of communication with patients and educate patients to be aware of their rights and needs for them to be informed about their illness and communicate with their doctors.

The Fiji Nursing Association general secretary Salanieta Matiavi could not be reached for a comment.


Edited by Rusiate Mataika


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