Manager Smith-Southey provides service to the world
Reona Smith-Southey is a finalist for the Emerging Tourism Leader category in the 2017 ANZ Fiji Excellence in Tourism Awards.
“This is definitely a milestone in my career and it’s a great feeling to be acknowledged by a platform such as the Fiji Excellence in Tourism Awards,” Ms Smith-Southey said.
Mrs Smith-Southey, 32, said she joined Pacific Destinations in 2005 as a casual tour guide for an American student group series that they had facilitated.
“At the end of the series programme, I decided to apply for a full time position as a customer services representative based at our airport office.
“Throughout the 11 years with Pacific Destinations, I have been given the opportunity to hold different portfolios within the company, including customer services team leader, retail sales team leader and currently, I head our company’s largest account Flight Centre where I manage a team of eight reservations consultants.”
Her current role requires her to manage reservations and service automated booking requests sent through by Flight Centre’s global reservations system.
“I am very grateful and appreciative to my directors James and Lala Sowane who have been nothing but great Leaders and mentors.”