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Benchmarking: Way Forward

Benchmarking: Way Forward
June 20
11:00 2017

Benchmarking is a powerful tool that plays a major role in any organisations’ success.

The workshop will assist the 30 participants from 16 organisations to learn how to benchmark with leading organizations and improve their productivity and competitiveness to the next level.

The National Training and Productivity Centre (NTPC) began its week long training at the Tanoa Plaza Hotel in Suva yesterday in conjunction with APO.

Benchmarking Partnerships managing partner and Asian Productivity Organisation (APO) expert Bruce Searles said: “Instead of reinventing the world themselves on ways of improvement, they can learn from others to improve.

“You can learn from another organisation which is already doing it. “

Mr Searles first came here in 2004 and helped with the benchmarking programme and formulation of the Training and Productivity Authority of Fiji Benchmarking Report from 2004-2010.”

The Australian has close to 40 years of experience in benchmarking.

“It was a very successful programme but with the changes that have taken place, we now need to introduce benchmarking again.

“Every country and organisation can always improve and that is a mindset that they need to have.

Businesses should always strive for excellence and improve on customer and employee engagement, he said.

“One of the ways this can be done is by looking at the employees as internal customers and relating to their needs.

“Fiji has such a lovely atmosphere and I know the participants are looking forward to improve and that is why I am here to help,” Mr Searles said.

Fiji National University National Training & Productivity Centre deputy director Sachin Deo said the workshop will focus on four key areas:

  Customer service

 Human Resource engagement

 Innovation

 Organisational health and safety


Mr Deo said there will be further meetings held after this workshop and four projects conducted that will focus on the four key areas.

The next benchmarking report will be launched later this year.

Most of the participants said organisations in Fiji are afraid to share information because they fear sharing the company’s secret success tool and not having the competitive advantage in the market.

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