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Akbar Warns Of Zero Tolerance On Abuse

Akbar Warns Of Zero Tolerance On Abuse
Minister for Health and Medical Services, Rosy Akbar with members of the Fiji Medical Students Association during their Inauguration Ceremony at the Tanoa International Hotel, Votualevu, Nadi last night. Photo: WAISEA NASOKIA
July 17
10:31 2017

Physical or verbal abuse within any perimetre of the health and medical services will not be tolerated.

Minister for Health and Medical Services Rosy Akbar made the statement during the Fiji Medical Association Inauguration Ceremony at the Tanoa International Hotel in Nadi on Saturday night.

“The Fijian Government is committed to improving the services provided to every man, woman and child in this country,” Ms Akbar said.

“And when it comes to health, we expect all our staff to act in a caring, courteous and professional manner at all times,” she said.

“I know it can be difficult. Some patients may have unreasonable expectations. Some may be rude or impolite. You may be near the end of a long and stressful shift.”

Ms Akbar said the ward or clinic may be noisy, crowded or busy.

“But despite all of that, you must continue to offer care in a calm, professional and understanding manner.

“At the same time, I am consistent in emphasising that the Ministry has a ‘zero tolerance’ policy when it comes to physical or verbal abuse of our staff – whether in the workplace or out-of-hours when living in Government quarters in rural and remote locations.

Ms Akbar said it was sad that she still heard of too many cases where staff have suffered threats or even actual assaults.

“That is unacceptable and I call upon all communities to protect the health staff who are working for their benefit.”

 

Healthline

Meanwhile, the 800 calls received at the Ministry of Health and Medical Services Health Customer Care Centre is having a positive impact on improving medical care.

Ms Akbar said their new free service, which anyone can access free of charge by phoning or texting 157, or by email, would definitely help them build a better understanding of what they do well and where they need to do better.

The Health Customer Care Centre was launched last month for Fijians who have complaints, concerns or comments regarding any of the health or medical services at public hospitals and health centers around the country.

The toll free line number Care Centre is 157.

Edited by Karalaini Waqanidrola

Feedback:  shahani.mala@fijisun.com.fj

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