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MH Managers Meet The Commerce Commission And Consumer Council

MH Managers Meet The Commerce  Commission And Consumer Council
Morris Hedstrom managers at the MH National Store Manager’s meeting on the 18th of July, 2017. Photo: Maria Kumar
July 23
11:35 2017

Close to 100 Morris Hedstrom (MH) managers from across the country were in Suva to attend the company’s Annual National Store Manager meeting on Tuesday.

Consumer Council chief executive officer Premila Kumar and Fiji Commerce Commission (FCC) chief executive officer Joel Abraham were guest speakers.

They spoke about consumer protection and issues raised by consumers.

Mr Abraham said the Commission wants to work together with the private sector to instill a culture of compliance.

“A commitment from the private sector such as the session organised by Morris Hedstrom (MH) shows that such businesses are committed to follow the law.

“We call on all businesses to partner with the Commission to promote greater compliance with traders,” said Mr Abraham.

Carpenters Fiji Limited director retail and marketing Kuna Sabaratnam said: “It is good to hear from the Commission and Consumer Council about customer complaints, to tell our managers firsthand what the customers are facing so that the managers can go back to the stores and rectify all the issues.

“We want to be zero tolerant to all issues.”

In its bid to create a culture of compliance in the private sector, the Commission has visited 155 traders this year.

In addition to this, the Commission had visited a total of 4,908 traders plus 346 traders in the maritime region for the 2017-2018 financial year.

This represents the number of traders the Commission had visited for inspections and awareness.


Issues discussed:  n How shop managers should deal with consumer complaints

The requirements under law, ensuring compliance to prices set by the Commerce Commission

The increased fines applicable for non-compliance



Some of FCC’s plans this year to improve consumer protection awareness:

Develop enforcement criteria which will focus resources on those matters which cause the greatest harm to consumers.

Prepare guidelines to assist consumers and traders on their rights and obligations under the law.

Take the message of consumer right to communities and schools to educate everyday Fijians.




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