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Service Excellence with a Smile

Service Excellence with a Smile
From left: Investment Fiji chief executive officer Godo Mueller- Teut, Business Development Manager of Rosie Travel Group, Adeline Erasito, Prime Minister Voreqe Bainimarama, general manager for Rosie Travel Group Eroni Puamau and General Manager of BlueScope Lysaght Chris McLoughlin during the Awards night on Saturday, 21 October, 2017. Photo: INVESTMENT FIJI
November 13
11:00 2017

Exceptional customer service is often a driving force behind the success of any business. From friendly nature of the employees serving the customers to an extraordinary method of delivery the best, efficient and convenient service to the clients, importance of an excellent service can never be underestimated.

These are some of the core values reflected in the business strategy of Nadi based Rosie Travel Group that distinguished them from the rest and won the Excellence in Service Award during the Prime Minister’s International Business Awards.

Proudly Sponsored by BlueScope Lysaght, the Excellence in Service Award recognises a company who has adapted innovative ideas to enhance its service delivery and has identified exceptional customer service as key to business growth. The Award recognises a company who has refined its interaction with the customers for good as a result reaching out to an international audience.

“At the heart of the Rosie organisation, is a constant drive to provide new and innovative products which will delight customers, our Tour Operator partners that use Rosie Holidays. The key to creating a strong service culture in any organisation is staff training. All staff to be clear on Rosie’s Customer Service Goals. Our promise is that Rosie will make the extra effort to ensure that every visitor enjoys the very best in hospitality, warmth, thoughtful service, and the kindness that is BULA,” said the managing director of the Group, Tony Whitton.

Established in 1974, innovation in customer service is at the heart of the organisation’s business strategy. As part of its drive for exceptional service, the Group introduced a number of innovative strategies such as forming a partnership with Alibaba Group, new China online booking system, concierge service at major hotels and resorts and Fiji’s first ever Destination Travel Mobile App.

“We operate in a highly competitive market with countries like Bali, Tahiti, Hawaii, and Maldives targeting the same markets as Fiji. It is critical that for tourism to flourish in Fiji, companies like Rosie have to provide world class service to our international visitors,” Mr. Whitton said.

Investment Fiji chief executive, Godo Mueller- Teut congratulated the Group for its innovative thinking when it comes to enhancing service delivery.

“The Rosie Travel Group has successfully demonstrated the importance of exceptional customer service. The Excellence in Service Award recognises organisations who constantly strive to exceed customer expectations, devise industry-leading standards of service and innovation around customer experience,” Mr. Mueller- Teut said.




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