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Authority Outlines Strategies To Connect With Customers

Authority Outlines Strategies  To Connect With Customers
January 13
12:12 2018

This year, the Land Transport Authority has outlined strategies that will be implemented to reach out and connect with their customers, which is one of the core objectives of LTA.

This was highlighted by the LTA Board chairman Vijay Maharaj during the opening of new LTA Suva Express Office at FNPF Plaza in Suva yesterday.

He said part of the strategies was to provide more efficient, customer-friendly and accessible services for vehicle registration and driver licensing to the people of Fiji.

“We will continue to bring about the essential changes, which will surely standardise our operations,” Mr Maharaj said.

“If one has noticed much of the LTA Acts and Regulations have been recently changed to drive us in that direction.”


Mr Maharaj said another success was achieved last year by LTA enforcement officers, who worked diligently to train bus drivers along with other stakeholders on the Bus Fare E-ticketing system.

“Our enforcement officers are working hard to ensure that the system is enforced,” he said.

“An enforcement team of more than 40 officers are out to monitor the enforcement of the Omnibus Electronic Fare Ticketing Regulations throughout the country.”

He said LTA was glad that in 2017, the enforcement team visited more than 100 schools, speaking to more than 38,000 students.

“We look forward to more of the same this year, targeting schools, villages, elder citizens, and we will target sporting events to increase advocacy on road safety,” Mr Maharaj said.

Customer Service

Mr Maharaj said LTA was dedicated towards investing in its staff members to ensure better efficiency and improved customer service delivery.

“We are proud to announce that LTA successfully facilitated three regional customer service trainings, last year, throughout the regions in an effort to bring about change and focus in the deliverance to customer service for our frontline people.

“LTA held its very first Hybrid Vehicle training for its technical officers in November last year, which was facilitated by FNU,” Mr Maharaj said.

He said LTA had added the Accident Compensation Commission Fiji, Motor Vehicle Levy Collection, for which at least 80 of our Customer Services Officers underwent training prior to the services being opened at our nationwide LTA services.


Mr Maharaj highlighted that one of LTA’s biggest achievements so far has been the Japan Vehicle Export Inspection Centre (JEVIC).

He said the programme started in 2016 and to date 10,719 vehicles have been inspected by JEVIC.

Edited by Percy Kean



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