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$1.6 Million Worth Of Complaints Registered In 5 Years By Consumers In Labasa

$1.6 Million Worth Of Complaints Registered In 5 Years By Consumers In Labasa
Consumer Council of Fiji chief executive officer Premila Kumar during a press conference. Photo: Simione Haravanua.i
April 23
13:47 2018

Initially consumers were hesitant to lodge complaints for fear of being victimised by traders or service providers

The Consumer Council of Fiji has registered 1144 complaints worth $1.6 million in Labasa in the past five years. That is around $320,000 worth of complaints every year.

Based on the nature of complaints re­corded, the council noted that consum­ers in Labasa faced a variety of issues when dealing with traders.

The top 10 complaints received were on mobile products, hardware, landlord and tenancy issues, electronic goods, food and drinks, television services, hire purchase, spare parts and footwear and bags.

Initially consumers were hesitant to lodge complaints for fear of being vic­timised by traders or service providers.

Also, consumers simply did not want to spoil their relationship with the traders in Labasa because it is a small town with a very close knit community whereby everyone knew each other.

For this reason, the council is conduct­ing a workshop in Labasa tomorrow, April 24 under the theme “Strengthen­ing Consumer Confidence in the North­ern Division”.

Consumers and traders that are part of this workshop will be given opportu­nities to discuss key consumer issues affecting their community. The work­shop aims to enlighten the participants on consumer protection laws and the various consumer redress mechanisms that are available to consumers to seek remedy. It is also an opportunity to em­power traders to be more aware of their legal obligations to consumers.

Further to this, the one-day workshop will also discuss why complaints should be lodged and how to lodge complaints with evidence.

The workshop will be held at the USP Conference Room, Labasa Campus, from 9am to 2pm.

Source: Consumer Council of Fiji

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