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Ministry Centre Revamps Service System

Ministry Centre Revamps Service System
The Permanent Secretary for Employment, Productivity and Industrial Relations, Salaseini Daunabuna (third from left), with ministry staff during the opening of their new customer service centre in Nadi on August 3, 2018. Photo: Arieta Vakasukawaqa
August 06
13:53 2018

The Ministry for Employment, Productivity and Industrial Relations is revamping its customer service system.

The first step is the opening of its inaugural customer services centre that introduces a system to enable labour officers to respond to issues effectively.

This was announced by the Minister for Employment, Productivity and Industrials, Jone Usamate, while opening the centre in Nadi last Friday.

Customer employment service officer Ella Dresu assists the Minister for Employment, Productivity and Industrial Relations, Jone Usamate at the ministry’s new customer service centre in Nadi.  Photo: Arieta Vakasukawaqa

Customer employment service officer Ella Dresu assists the Minister for Employment, Productivity and Industrial Relations, Jone Usamate at the ministry’s new customer service centre in Nadi. Photo: Arieta Vakasukawaqa

“This is our first centralised information system at the customer service centre,” he said.

“This system will enable our officers to access information from our different services to provide quick and effective referencing and responses to assist you better and faster.”

The system, Mr Usamate said, would allow customers to update their labour complaints and compensation case, irrespective of whether the case was received and dealt with in other offices around Fiji.

“The system is accessible to all labour offices around Fiji and the same information is maintained throughout our offices,” he added.

Mr Usamate also said the system was designed to address the increasing demand and number of cases received daily in urban centres.

He said they had reviewed and re-engineered their systems to change the culture within the ministry to respond better to public needs.

“With just one click our customer care officer will be able to see all the information and data concerning your complaints or cases regardless of whether you inquire by telephone, email, text or in person,” Mr Usamate said.

He said the new centre was a testimony that a quality service culture was essential in sustaining and driving economic growth.

“The opening of the first customer service centre for the ministry brings into action our vision of achieving decent work and employment growth through strong core values that includes being responsive,” Mr Usamate said.

Edited by Epineri Vula

arieta.vakasukawaqa@fijisun.com.fj

 

 

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