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FNPF Commended For Customer Responsiveness

FNPF Commended For Customer Responsiveness
October 10
10:56 2018

The Fiji National Provident Fund has once again received international com­mendation for its responsiveness to its stakeholders’ needs, as well as developing on­line services to ease doing business with its customers.

The fund received two awards at the recent International Social Security Association (ISSA) Regional Social Security Forum for Asia and the Pacific, held in Kuala Lumpur, Malaysia from October 2-4.

Two awards were presented to FNPF Chief Executive Officer Jaoji Koroi, as part of the ISSA Good Practice Awards Asia and the Pa­cific Competition 2018.

The awards are:

  • Certificate of Merit Awards for Practices in managing natural disasters: delivery of ser­vice in times of need;
  • Certificate of Merit Awards for Employer Online Portal.

This is the seventh time in six years that FNPF has been acknowledged by the ISSA for various initiatives, including the pension re­forms.

“FNPF is humbled by ISSA’s recognition of our efforts to serve our members and employ­ers better and in line with international best practice standards,” Mr Koroi said.

“As the superannuation landscape continu­ally evolves, FNPF has implemented various initiatives especially with better digital plat­forms to ensure that our services are on par with our stakeholders changing needs.

“The Pacific region’s vulnerability to natu­ral disasters and adverse weather patterns as a result of climate change, means that our re­sponse has to be quick and effective.

“That was evident during the Tropical Cy­clone Winston assistance period in 2016 which saw our offices all around the country trans­formed to processing centres to help members rebuild their lives after one of the worst natu­ral disasters to hit the country.

“ISSA’s recognition is a testament of our staff’s commitment to serving members in the aftermath of TC Winston.

“This award is for our staff.”

Meanwhile, Mr Koroi said the Employers Online Portal is one of the innovative ways that FNPF has capitalised on changing tech­nology.

He said it has made a difference to the way Employers conduct their superannuation business and resulted in the timely payment of member contributions.

The Forum and awards are held every three years.

ISSA is the international organization for social security institutions, government de­partments and agencies.

Established in 1927, a total of 330 organisa­tions from 158 countries are ISSA members.

Source: Fiji National Provident Fund


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