SUNBIZ

Jessan Doton Appointed As Manager Tabua Club At Fiji Airways

She will oversee the day-to-day operations of the team and will be a key contact for Tabua Club members.
19 Feb 2020 14:58
Jessan Doton Appointed As Manager Tabua Club At Fiji Airways
Fiji Airways Tabua Club manager Jessan Doton.

Jessan Doton is the new Manager Tabua Club, at Fiji Airways.

Ms Doton comes from a Public Relations and Media background and has been with Fiji Airways for the last eight years, with a brief stint in resort Sales and Marketing in between.

She will oversee the day-to-day operations of the team and will be a key contact for Tabua Club members.

In an email sent out to Tabua club members, on the Tabua Club  Service, it said:  “In 2019, Fiji Airways carried out an evaluation of all our customer touchpoints to get a pulse check on the level of service we were providing our valued customers, and importantly, to ensure we were continuously taking steps to enhance satisfaction and loyalty.

“Fiji Airways recognises the significance Tabua Club and Tabua Club members play in the overall success of the national airline and made a commitment to reinvigorate the programme in 2020.

“This means a distinct service approach and enhanced benefits to make your experience with us more pleasant, and to better reward, you for your loyalty- driven by what you value.”

This revamp commences with the streamlining of all customer experience touchpoints (including Tabua Club) under one department which  Shaenaz Voss as Executive General Manager Group Corporate Affairs, Customer Experience & Fiji Link is tasked to look after.

About Tabua Club:

Tabua Club membership is the unique reward programme from Fiji Airways.  rewards, benefits, savings and VIP privileges.

Feedbackmaraia.vula@fijisun.com.fj

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