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Welcome Disabled, Poor, In Office, Says Minister

The new Minister for Women, Children and Poverty Alleviation, Rosy Sofia Akbar has emphasised the need for  efficient customer service delivery for women, children and disadvantaged groups. During a briefing
26 Sep 2014 09:54
Welcome Disabled, Poor, In Office, Says Minister

The new Minister for Women, Children and Poverty Alleviation, Rosy Sofia Akbar has emphasised the need for  efficient customer service delivery for women, children and disadvantaged groups.

During a briefing with the senior management and staff of the ministry yesterday, Mrs Akbar said those who visited social welfare offices for assistance should not be turned away.

She said the staff needed to be sensitive towards the elderly and disadvantaged persons coming to them for help.

“They have no one to turn to. If they have money and good health and youth they wouldn’t come to us. So we have to go down and understand the real depth of their problems.”

Mrs Akbar said they should create an atmosphere in their offices in which the elderly and disadvantaged could see a ray of hope.

“Friendly customer services is a core deliverable inculcated into the ministry’s vision, ‘Empowering the Disadvantaged and Women’.”

She said the ministry’s staff should focus on putting a smile on the needy’s face by going out of their way to reach out and assist them.

“We need to have a humane approach to things. Let’s not make their problems bigger. They come to us for solutions and let’s think on the solutions. Nothing is impossible.”

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