Reddy Group of Companies, through its Tanoa Hotel Group, is yet again setting the pace on quality product output as it strives for continuous excellence in goods and services.

It’s that time of the year again when the award-winning hotel chain’s staff members will converge at the Tanoa International Nadi for the Tanoa Innovators Convention 2014 today.

The convention organisers have promised to deliver yet another exciting and innovating programme.

This year they have added a new award in the list – the Exceptional Tanoa Innovators Hotel Manager 2014.

Reddy Group Training and Development manager, Alamgeer Shah, said the category was based on the ‘mystery exercises’ carried out for their managers at various events.

“Based on our own analysis and deliberations – plus feedback from the innovators teams, senior committee members, we will be awarding an Exceptional Tanoa Innovators Hotel Manager award tomorrow – purely decided by the Secretariat,” Mr Shah said.

“My team and I strongly felt that managers also deserve formal recognition for the support and assistance they provide to their team and the event as a whole.”

The event before…

The event, Mr Shah said is what they like to call as the group’s ‘Golden Globes before the Oscars’, which is the National Convention on Quality.

The annual National Convention on Quality is hosted by the National Training and Productivity Centre.

“We use this event as a platform to select our two teams, in a most transparent and fair process, to the National Convention on Quality,” Mr Shah said.

“The event is about our people and for our people. We use the event as a platform to recognise and acknowledge the talent pool at Tanoa Hotel Group.

“Further, it enhances and polishes their skills with the appropriate training and development – this is our way of positive reinforcement of our peoples talents and skills.”

At Tanoa, Quality Circle is about Innovation hence the program is known as Tanoa Innovators, Mr Shah said.

“Over the years projects have focused on cost reduction, revenue improvement, improvement in customer experience, maximising the usage of our resources and is one of the key reasons why we as a company are still the number one local hotel chain of choice.”

Innovation

Reddy Group director, Kalpana Reddy, said innovation was key to their business development.

“As we continue to develop as a company and a business, we need to continually be innovative,” Ms Reddy said.

“To this end we have enhanced the programme by making it cross-functional and included revenue generation and innovative utilisation of under-utilised resources and the improvement in customer experiences.

“Our commitment to such projects places the Group in an extremely strong position for being the local hotel group of choice in Fiji.”

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