NATION

LTA Out To Change Officers’ Attitudes

In a bid to improve the attitude of land Transport Authority officers on our roads it conducted a two-day customer service workshop beginning on Thursday. The workshop was at the
15 Nov 2014 00:09
LTA Out To Change Officers’ Attitudes
The Land Transport Authority’s road safety officers during their customer service workshop at the Forestry Training Centre at Colo-i-Suva on Thursday. Photo: Aqela Susu

In a bid to improve the attitude of land Transport Authority officers on our roads it conducted a two-day customer service workshop beginning on Thursday.

The workshop was at the Forestry Training Centre at Colo-i-Suva.

LTA’s general manager finance and administration, Semisi Tawake, said it was also a chance to remind their road safety officers of what their line minister, Pio Tikoduadua, had told them earlier.

On his first visit to the authority last month Mr Tikoduadua told LTA staff there were different perceptions by the public of the LTA.

One of the perceptions concerned its road safety officers.

“That’s true, what the minister said to us during his visit to LTA. So that’s what we are trying to address now. We are trying to change the attitude of our enforcement officers through this kind of courses. We want them to change their attitude,” Mr Tawake said.

“The workshop is about training our road safety officers in terms of the customer service, in terms of how they serve our customers on the roads because these road safety officers are the faces of LTA on our roads.”

He said while the authority’s road safety officers were entrusted with carrying out enforcement on our roads the authority also wanted to ensure they were providing professional services to road users.

aqela.susu@fijisun.com.fj

 




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