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Airlines Process Management Ignorance Highlighted

Too much focus on compliance has led to regional airlines forgetting to explore ways and means of improving the way processes are managed. This was stated by the chairman of
05 Dec 2014 00:54
Airlines Process Management Ignorance Highlighted

Too much focus on compliance has led to regional airlines forgetting to explore ways and means of improving the way processes are managed.

This was stated by the chairman of the Association of the South Pacific Airlines, Didier Tappero yesterday.

Mr Tappero, also chief executive of Aircalin, was speaking during the opening of the association’s 61st General Session at the Sofitel Fiji Resort and Spa on Denarau Island.

Mr Tappero said this was particularly in the operational areas such as maintenance, operations, flight dispatch, cargo, ground handling, cabin and catering.

“For example, we have been slow to take advantage of the new satellite technology to use preferred routings rather than following the old tracking system,” he said.

“There is great savings in fuel by using preferred routes.”

Mr Tappero said also the way incidents and accidents are investigated fall short of really identifying the root causes, resulting in regular occurrences.

“The absence of an Integrated Management System in most of our airlines (a requirement by IOSA) means departments operate much in isolation from each other,” he said.

“This creates a silo effect and means there is no cohesiveness in the various processes that produce the flight.”

Feedback: waisean@fijisun.com.fj

 

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