MAGAZINES

Bus Drivers Under Scrutiny

The Consumer Council of Fiji is concerned over the negative attitude of some bus drivers towards their passengers. Council chief executive officer Premila Kumar said they have noted consumers voicing
17 Jan 2015 09:37
Bus Drivers Under Scrutiny

The Consumer Council of Fiji is concerned over the negative attitude of some bus drivers towards their passengers.

Council chief executive officer Premila Kumar said they have noted consumers voicing their concerns in the local dailies as well as calling their offices to relate their experiences with bus drivers and bus services in general.

“Consumers have a right to demand for bus tickets or receipts,” she said.

“So why are bus drivers creating a fuss and causing embarrassment in front of other passengers?”

Based on the cases, it is clear that despite the existence of a Code of Conduct for public service vehicle (PSV) drivers, consumers are still facing problem with bus drivers.

“Service mentality that should be paramount in a service sector is lacking in some bus drivers.

“There is a need for formal training of bus drivers on customer service on a regular basis, after all the bus driver represents the bus company. It is a shame that elderly citizens of our country have to encounter such situations just because of some arrogant bus drivers.”



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