NATION

Call Centre To Better Service Delivery

In a bid to improve customer service delivery the Fiji Revenue and Customs Authority will open a call centre soon. The authority’s chief executive officer, Jitoko Tikolevu, said they would
14 Feb 2015 14:40
Call Centre To Better Service Delivery
Fiji Revenue and Customs Authority’s chief executive officer Jitoko Tikolevu. Photo: Peni Drauna

In a bid to improve customer service delivery the Fiji Revenue and Customs Authority will open a call centre soon.

The authority’s chief executive officer, Jitoko Tikolevu, said they would address the issues customers raised via their phone calls and queries not being answered during working hours.

Mr Tikolevu said they had received many complaints before from customers who had their calls to the authority not answered during working hours.

This issue was raised during the authority’s information session centred on the 2015 National Budget Revenue Measures held at the Hot Springs Hotel conference room in Savusavu on Thursday.

It is understood a local provider will take on the service come mid-year.

“So we are going to select the local provider to provide the service for us. We can outsource it but there is an issue of confidentiality like the tax information,” he said.

“But another option is whether we just offer it ourselves or a company provides the facilities and we use our own people to operate it. It will be operational in mid this year maybe June or July.

“The call centre will resolve the issue of having a person on the phone all the time or 24/7 to respond to queries rather than unanswered calls.”

He said the new service would help facilitate and respond to queries of all sectors in communities.

Feedback: maraia.vula@fijisun.com.fj

 

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