NEWS

Serve Without Bias: Akbar

The Minister for Women, Children and Poverty Alleviation, Rosy Akbar, yesterday briefed her staff on four major areas of concern on work within the ministry. These were on customer service
01 Mar 2015 10:39
Serve Without Bias: Akbar
Minister for Women and Social Welfare Rosy Akbar while meeting with her Ministry staff in Suva yesterday.Photo: Ronald Kumar

The Minister for Women, Children and Poverty Alleviation, Rosy Akbar, yesterday briefed her staff on four major areas of concern on work within the ministry.

These were on customer service and public service code of conduct, leakage of information, punctuality and misuse of vehicles

Of the issues raised in the management briefing yesterday the Minister viewed the leakage of information as the most serious.

“Leakage of information is something very serious, very disturbing and it’s unreal that it exists within the ministry,” Ms Akbar said.

She said this would not be tolerated by the ministry and staff responsible would be held accountable and heavily penalised.

The Minister also elaborated on the importance of customer service and how clients should be treated when seeking help.

“I would like to stress the importance of our clientelle; numerous complaints about staff have been raised by the public, especially on our attitude towards them,” she said.

“Respect any clientele that enters the office whether it’s a beggar, disabled or an elderly person, we need to assist all of them,” she said.

The Minister also warned against unacceptable behaviour among staff.

On punctuality of staff she said: “There have been reports from offices that lateness is a concern and we will not tolerate lateness,” she said.

“There are disciplinary procedures that will be taken if you are frequently late,” Ms Akbar said.

She also noted how careless some of the drivers were while handling Government vehicles.

This was after three ministry vehicles were damaged within a period of one week.

“Because of the negligence and careless attitude of some drivers the whole department is suffering now as we are short of three vehicles,” she said.

At the end of the meeting, the Minister assured staff that there would be more meetings like this in the future.

Ministry staff from Lautoka, Navua, Sigatoka and Suva attended the briefing.

Feedback:  kelera.sorokiwaqa@fijisun.com.fj

 




Subscribe to E-Edition
pacific island top up
Air Nuigini
Subscribe-to-Newspaper
Fiji Sun Instagram
Fiji Plus
Subscribe-to-Newspaper
error: