SUNBIZ

McDonald’s Up Skills Team In Prep For New Store

Fastfood restaurant chain, McDonald’s Fiji, is currently in the planning stages of opening its new Lautoka Store. McDonald’s Fiji managing director, Mark McElrath, confirmed this but highlighted more announcement will
01 May 2015 10:04
McDonald’s Up Skills Team In Prep For New Store
McDonald’s Fiji shift managers who underwent a four-day management training workshop conducted by Ella Janes. Photo: PAULINI RATULAILAI

Fastfood restaurant chain, McDonald’s Fiji, is currently in the planning stages of opening its new Lautoka Store.

McDonald’s Fiji managing director, Mark McElrath, confirmed this but highlighted more announcement will be made in the next two weeks.

“The store will be very similar to the store in Laucala and Nadi which are free standing restaurants,” he said.

In a bid to prepare the staff members for this expansion, McDonald’s Fiji held a training programme for its shift managers.

Fourteen staff members undertook a four-day management training workshop where a special trainer was bought in from New Zealand.

Ella Janes, Learning Development Consultant McDonald’s New Zealand, conducted the training at De Vos on the Park in Suva.

Ms Janes said: “I have been coming to Fiji for five years teaching the managers for McDonald’s. We have three courses here and all of them are based on management.

“So it’s not teaching them how to make burgers. It’s teaching them how to manage and make profitability.

“The training is about basic management skills. What is taught them here is exactly what is taught in New Zealand and Australia.”

Ms Janes said a few managers from Fiji had shifted to New Zealand and one of them will be running a store in New Zealand.

“We teach them how to serve customers, how to deliver what we call QSC ( Quality, Service and Cleanliness) to our customers and also how to manage shifts successfully,” she said.

The training is conducted in four stages where the first three stages are held in Fiji and the last stage in New Zealand.

Ms Jane highlighted the leadership roles in Fiji was improving through the years.

“With Mark looking at expending his business, there certainly are a lot of leadership roles within McDonald’s,” she said.

“The skills we teach our managers can be transferred into other roles.”

A beginning

Mr McElrath said this was a start of their future management programme where they will train younger people through the ranks of management.

“These are all the basic skills they learn and these can also be used in a number of other businesses,” he said.

“We lose a lot of our members to other companies such as the resorts and airlines.”

Feedback:  rachael.nath@fijisun.com.fj

 




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