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Chamber Urges Need To Lift Performance At Lower Levels Of Government

The need to remove an apparent disconnect between performance at the top level and the lower level in Government was highlighted during the Fiji Business Forum yesterday. President of the
16 Aug 2015 10:38
Chamber Urges Need To Lift Performance At Lower Levels Of Government
Suva Chamber of Commerce and Industry president, Nur Bano Ali, during the Fiji Business Forum yesterday.

The need to remove an apparent disconnect between performance at the top level and the lower level in Government was highlighted during the Fiji Business Forum yesterday.

President of the Suva Chamber of Commerce and Industry, Nur Bano Ali, made these comments.

Ms Ali said the business sector or the customer was constantly frustrated at the lack of, or rather disinterested manner in which they were being served by the various government agencies.

“So while the meetings and discussions with Ministers and CEO’s says one thing and treating business and investors with respect, the actual delivery process does not speak the same language,” she said.

“This leaves the businesses constantly frustrated and knocking on the doors at top levels.

“This is loading up these people and eating into their already limited time resulting in exacerbation of the frustration to the point of angst and this keeps going on every day.

“Then what happens is that the people seeking services of the agencies are afraid to talk about it or report for fear of victimisation and disservice.”

Ms Ali stressed this was a serious issue and needed collective efforts to get rid of this as a rot in the mechanism of creating business and investment for Fiji.

“In order to get rid of it though, we need to properly understand why is there an apathy in the delivery service of the public sector?” she said.

“Maybe because the roles of the staff in the agencies are misunderstood by either side or maybe the customer needs are not put in the right perspective and context.”

She has urged for open and honest exchange of ideas and views as to how they could improve the service delivery framework.

 

Joint effort

Ms Ali acknowledged Government’s role in our economic growth through large capital expenditure commitments.

But, she said, they knew sustained economic growth cannot be built on the back of Government spending alone.

“Private sector has to be the leader in economic growth for sustained development of the country,” Ms Ali said.

“It follows therefore that to create an enabling and business conducive policies is to allow development of this sector further.

“It is the private business who is the largest contributor to taxes which then translates into revenue for national spending.”

Feedback: rachnal@fijisun.com.fj

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