SUNBIZ

Fijian Hosts Programme To Be Revamped

The Fijian Hosts programme will be revamped to cover the frontline agencies at the airport and all other tourism services. Minister for Industry, Trade and Tourism, Faiyaz Siddiq Koya, made
01 Oct 2015 09:10
Fijian Hosts Programme To Be Revamped
Ronald Sahay, Deepak Kumar, Ema Bikoca, Minister for Industry, Trade and Tourism Faiyaz Koya, Sharmila Lata and Navneet Singh with their awards during the Fijian Hosts awards ceremony at the Sofitel Resort and Spa, Denarau yesterday. Photos: WAISEA NASOKIA

The Fijian Hosts programme will be revamped to cover the frontline agencies at the airport and all other tourism services.

Minister for Industry, Trade and Tourism, Faiyaz Siddiq Koya, made this announcement yesterday during the Fijian Hosts Awards Ceremony at the Sofitel Fiji Resort and Spa.

The awards were for the period from January till July this year.

Mr Koya said the revamped programme will focus on certification of service providers, training, auditing of service providers, complaints handling mechanism and giving the Fijian Hosts Council the due relevance.

“We want this renewed concept to complement and work well with all other existing programmes and requirements that are especially for the tourism industry,” he said.

“Therefore, we will need the contribution of the stakeholders in making this the best programme not just in Fiji but in the region.”

Mr Koya said currently the Ministry was developing a concept paper, which will be presented to the Fijian Host Council and the relevant stakeholders in the first quarter of 2016.

“We do not want the programme to be considered as an added burden but an avenue through which the public and private sectors can work together towards improving service delivery,” he said.

“If we can bring in the culture of excellence at our major international airports, we can do the same in the entire tourism industry and we can only achieve this by working together.”

 

New inclusion

Meanwhile, Mr Koya confirmed they have removed the requirement that to be considered Fijian Host of the month, the officer needs to be a trained Fijian Host.

“We simply cannot stop a Fijian from being a Fijian, hence, we cannot eliminate them from being recognised for the exemplary service that they provide,” he said.

“In February, we had given away a special prize to a Fijian Host who was consistently voted the best, but was never recognised as a winner because he was not a trained Fijian Host.”

Feedback:  waisean@fijisun.com.fj

 




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