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New Fiji Airways Boss Addresses Tourism Industry

It was befitting for the new managing director of Fiji Airways to make his first official presentation before those who perhaps mean the most for our national airline, the tourism
21 Oct 2015 11:00
New Fiji Airways Boss Addresses Tourism Industry
From left: CEO Fiji Airways Andre Viljoen, Fiji Hotels and Tourism Association president, Dixon Seeto and Minister fror Trade and Tourism Fayaiz Koya at the 2015 Tourism Fiji Industry day at Sofitel Resort and Spa yesterday. Photo: LUKE NACEI

It was befitting for the new managing director of Fiji Airways to make his first official presentation before those who perhaps mean the most for our national airline, the tourism industry stakeholders.

Andre Viljoen addressed the stakeholders during the 2015 Industry Day yesterday at the Sofitel Fiji Resort and Spa giving his views on Fiji Airways.

His words on what he has so far seen with the airline: “What you have achieved with Fiji Airways is absolutely remarkable and this country can be very proud of it.”

Mr Viljoen officially started off in the managing director/chief executive role on October 1 taking up the role previously held by Stefan Pichler.

He noted Fiji Airways embarked on its five-year plan the past year.

“We are finishing the second year of the plan, moving into the third year on January 1, 2016,” he said.

Mr Viljoen said they are refining the plan with the objective to provide world class service, sustain profit/growth, support Tourism Fiji and be the employer of choice in Fiji.

In terms of where they can look to further improve, Mr Viljoen said these would be:

  • Perfect the Basics
  • Keep ‘Stepping Up’ Customer experience
  • Expand our Network (footprint) more

 

What’s coming in 2016?

The airline has already announced that its new A330-300 will be arriving in January next year.

Mr Viljoen said the new aircraft would have an enhanced interior, mood lighting and economy ‘quiet zone’.

In addition, he indicated they anticipate double digit growth in capacity in all regions.

“We will continue to build the Nadi hub and improve Fiji Link schedules – more International-domestic connections and new destinations,” he said.

“Singapore is in final planning stage, the charter programme to Asia in 2016 plus more and other routes to follow.”

More brand and marketing is expected to be carried out and Fiji Airways will continue to build partnerships with Tourism Fiji, the industry and resorts, he assured.

Furthermore, Mr Viljoen said for customers, they can expect enhanced experience.

“We are focussed on moving from SKYTRAX 3 STAR to 4 STAR rating, comprehensive mobile offerings to enhance airport experience and more Personalised Service  – VIP/CIP Concierge Service,” he said.

Another exciting feature being looked at is Wi-Fi in-flight entertainment streaming on B737 fleet and a new VIP Lounge in Nadi.

Feedback:  luke.nacei@fijisun.com.fj

 




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