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Global Effect Of E-Commerce Business On Postal Supply Chain

The Postal Supply Chain process is becoming more complex with the global effect of e-commerce business which has increased dramatically in the past 5 years while the letter mail continues
09 Apr 2016 10:00
Global Effect Of E-Commerce Business On Postal Supply Chain
Facilitators at the workshop

The Postal Supply Chain process is becoming more complex with the global effect of e-commerce business which has increased dramatically in the past 5 years while the letter mail continues to decline.

These were the comments made by Head of Retail and Marketing, Isaac Mow at the “Quality of Service and Supply Chain Improvement project in the Pacific’’ that was held in Nadi at the Tanoa International Hotel.

“Cross border e-commerce has become very big globally and with it comes a lot of security issues,” Mr Mow said.

“E-commerce has threatened and made global postal supply chain vulnerable of which mails is a key component of.

“As a result of this, there is now raised interest from Customs, Security and Safety authorities.

He said Postal Administrators can no longer work in isolation and will have to engage in strategic partnerships with security and aviation organizations to ensure smooth transition in the supply chain process from acceptance to delivery of mails.

Mr Mow said the worshop focused on the continuous improvement of the quality of service and supply chain management of the designated postal operators within the Pacific region.

“ With the assistance and cooperation of the UPU International Bureau, together with the commitment of regional postal operators,” Mr Mow added.

“The Postal industry is in the business of providing services to its customers whether it is a business customer or a private customer.

“The industry has changed and evolved rapidly in the recent years due to technology and the ever-increasing expectations of customers.

“These factors have forced Postal service providers to be more quality oriented in order to remain competitively relevant in the market.

He added there is domestic and global competition for all Postal Administrations around the world but the determining influence that will drive customer loyalty is “Quality of Service”.

 

Feedback:  christine.nikola@fijisun.com.fj



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