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Burdett: Ways to Develop a Resilient Workforce

Lance Burdett, a director and a consultant yesterday told delegates of the 2016 Fiji Institute of Accountants Congress of ways to develop a resilient workforce. Below are some summarised personal
23 Apr 2016 09:31
Burdett: Ways to Develop a Resilient Workforce
The guest speaker Lance Burdett during the 2016 FIA Congress at Sheraton Fiji Resort yesterday.

Lance Burdett, a director and a consultant yesterday told delegates of the 2016 Fiji Institute of Accountants Congress of ways to develop a resilient workforce.

Below are some summarised personal resilience tips from Mr Burdett which would help your workforce and you become more resilient.

 

  1. Sleep – 6 to 8 hours, dark room, body shuts down as it cools so not too many blankets. Distract your brain by focusing on one thing/place that you enjoy.

 

  1. Exercise – 30-minute walk each day. Gets the oxygenated blood flowing through your brain.

 

  1. Socialisation – Meet and talk (in person) with people. Throw the phone away

 

  1. Positive Attitude – Look for the positives in everything, don’t hold on to regret and guilt.

 

  1. Look Forward – Be in the moment and look forward to something enjoyable in the future.

 

  1. Humour & Hugs – Include lots of humour and hugs to produce endorphins.

 

  1. Make Plans – Write down your goals to imprint them into your subconscious, make a list if you have a busy day the next day and prioritise, plan for contingencies.

 

  1. Food – Avoid fats and sugars. Energy in, energy out.

 

  1. Alcohol – Moderation. If you find yourself gulping alcohol or it has a negative impact, then avoid it.

 

  1. Worry – Your brain automatically looks for dangers and over-compensates. Distract your brain with a positive thought.

 

  1. Communications – Control your emotions by;
  2. a. Not saying the first thing that comes into your head.
  3. b. Take a long, slow, deep, breathe and distract your negative thoughts by moving about.
  4. c. See things from the other person’s perspective and do twice as much listening as talking.

 

  1. Meetings – minimise anxiety by;
  2. Preparation & practice – say to you “so what if this happens, therefore I will do this”.
  3. What are your Perception, Attitude, and the Reality? Base your preparation on the facts
  4. Avoid a positive sandwich – use ‘what are they doing, how can they change.
  5. d. Finish with a clear written outcome that has a time attached.

 

  1. Decisions – Make it easier by;
  2. Concentrating intensely on the problem, describe it in one sentence.
  3. Gather all of the facts write them down then think about the solutions.
  4. Forget it and go for a walk. The answer will arrive unexpectedly.

 

  1. Managing angry people;
  2. don’t say a word until they have finished, just nod your head or use minimal encourages.
  3. Then use one of these sentences; “this is important to you, I can hear that”, “I would like to get some important information from you”, “I am listening”.

 

  1. Managing the sweaters;
  2. Use; “I am having difficulty finding a solution when you swear”, “swearing is distracting me from helping you”, “this is important to you, let’s go over the facts”.

 

  1. Managing the sad;
  2. Use; “I can’t imagine how hard that would be”, “take your time”, “you are doing well”, “is there some way that I can make this easier for you”.

 

  1. Managing the talkers;
  2. Use; “Before I end this call”, “has that been helpful”, “I have all the information that I need”.
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