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Digicel Admits Challenges Integrating SKY Pacific

A little over a month into acquiring SKY Pacific business from Fiji Television, Digicel Fiji has admitted there are some major challenges with integrating the new business. But the new team
07 May 2016 09:03
Digicel Admits Challenges Integrating SKY Pacific

A little over a month into acquiring SKY Pacific business from Fiji Television, Digicel Fiji has admitted there are some major challenges with integrating the new business.

But the new team is working hard to drive improvements in customer satisfaction as a large backlog of issues is cleared.

Digicel chief executive, Darren McLean, said they had basically taken over a business which needed a lot of love and attention.

“When we acquired Sky we discovered there were many applications for installations and servicing that were waiting for several months,” he said.

“There were more than 1500 service calls to make.  This means we had many frustrated families.”

Adding to this was the damage from Tropical Cyclone Winston which had a very significant impact on the equipment that sits exposed on rooftops.

At least 2000 SKY dishes are estimated to need realigning and some repairs before the whole customer base is fully operational. The technical team is working seven days a week to restore services.

The good news is, Mr McLean said they are now 90 per cent though the backlog of service calls.

He also confirmed some exciting improvements to the programing will be announced this month.

“I expect the new content coming this month will be very popular with our customers,” he hinted.

With the inclusion of two new channels in April, TVWAN and TVWAN Sports, viewers can now what programmes like 60 Minutes and Foreign Correspondent as well as family content like Sesame Street and High-5.

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