NEWS

FRCA Introduce Complaints Procedure

The Fiji Revenue and Customs Authority (FRCA) have introduced a complaints handling policy where customers can register complaints and get answers in a timely manner. This was announced by FRCA
11 Jun 2016 11:54
FRCA Introduce Complaints Procedure
Fiji Revenue and Customs Authority acting chief executive officer Visvanath Das.

The Fiji Revenue and Customs Authority (FRCA) have introduced a complaints handling policy where customers can register complaints and get answers in a timely manner.

This was announced by FRCA acting chief executive officer Visvanath Das yesterday at a press conference at the FRCA building.

“Whether taxation or customs issue, it will be addressed and resolved within the same working day or in three days time,” Mr Das said.

“We are trying to make it easy for people to make a complaint if they are dissatisfied; we will treat all customers complaint equally.”

He said the recorded complaints would be monitored for any ongoing trends by a customers service champion and customers would be updated on the progress.

Mr Das said the data to evaluate the complaints handling system would allow FRCA to identify the recurring problems and how to improve on these at all times.

He said customers or tax payers who had a complaint can email to complaints@firca.org.fj .

They can also contact customer service champion Linda Boyle on 324-3030 and register the complaint which will be tracked for a solution.

He said in line with the announcement FRCA had also launched their official Facebook page.

“Customers can gain more awareness in tax and customs, Government tax and customs incentive,” he said.

“Social media gives us instant access to positive as well as negative feedback which will provide FIRCA with valuable insight.”

Edited by Rusiate Mataika

Feedback: christine.nikola@fijisun.com.fj

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