NATION

A-G Launches National Consumer Helpline

  Consumers need to be aware that when given more rights, one needs to ensure that you have one level of responsibility, says Attorney-General and Minister for Economy Aiyaz  Sayed-Khaiyum.
15 Jul 2016 09:25
A-G Launches National Consumer Helpline
Attorney-General and Minister for Economy Aiyaz Sayed-Khaiyum and Consumer Council Chief Executive officer, Premila Kumar at the lauching of National Consumer Helpline yesterday. Photo: RONALD KUMAR.

 

Consumers need to be aware that when given more rights, one needs to ensure that you have one level of responsibility, says Attorney-General and Minister for Economy Aiyaz  Sayed-Khaiyum.

“Our view is that ultimately if everybody does the right thing, then everybody will benefit. If the service provider, the product provider does the right thing there’s nothing to worry about.”

The Attorney-General made these remarks while officially launching the National Consumer Helpline (155) at the Tanoa Plaza Hotel in Suva yesterday.

The National Consumer Helpline is an initiative by Government through the Consumer Council of Fiji which allows consumers to report on unscrupulous traders and service providers.

Mr Sayed-Khaiyum highlighted Government’s keen partnership with the Consumer Council of Fiji as it brought about a number of disciplines within the consumer framework that were permissible.

“There are people for example who aren’t able to  access the offices during working hours or on weekends and do not have the ability for transportation to come physically and report to the Consumer Council of Fiji.

“The consumer helpline of course will help in that instance. “

Mr Sayed-Khaiyum also acknowledged the work of the Consumer Council of Fiji chief executive officer Premila Kumar and the energy she brought to the organisation.

“She’s brought about a particular level of service, a particular level of nuanced thinking about consumer rights and I think that is very important,” he said.

Ms Kumar thanked Government for the vision in setting up the facility which would assist consumers irrespective of where they lived.

The helpline was further facilitated under an agreement between the Council and three major telecommunication companies; Telecom Fiji Limited, Vodafone Fiji Limited and Digicel Fiji with the best call rates.

The 24-hour toll free line will be attended to during official hours from 8.00am to 4.30pm where consumers can raise their genuine complaints.

Calls made after the official hours will be recorded in a database and will be evaluated by the Council staff for action.

Edited by Rosi Doviverata

Feedback:  filipe.naigulevu@fijisun.com.fj

 


Get updates from the Fiji Sun, handpicked and delivered to your inbox.


By entering your email address you're giving us permission to send you news and offers. You can opt-out at any time.




Valentine Promo Poster


Tower Insurance
Total
Subscribe-to-Newspaper
Fiji Sun Instagram
Subscribe-to-Newspaper