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ANALYSIS-10 Things That Civil Servants Must Know

It is obvious, in the wake of public complaints, that the old culture in the civil service must change. It means a change in the mindset. If it is not
30 Jul 2016 10:46
ANALYSIS-10 Things That Civil Servants Must Know
Civil Servants

It is obvious, in the wake of public complaints, that the old culture in the civil service must change.

It means a change in the mindset. If it is not already happening, this is a simple guide to help civil servants adapt to ongoing reforms:

1)  This is a service-oriented activity. Civil servants are there to provide an important service – to serve the people. Civil servants should always bear in mind that people have a right to expect that their affairs will be dealt with sympathetically, efficiently and promptly.

2) It is a privilege not a right to work for the Government. This will help change their attitude to work;

3)  The civil service is a non-political and professional career service subject to a code of rules and disciplines. Civil servants are required to serve the duly constituted Government of the day, of whatever political complexion;

4) Civil servants are ultimately responsible to their ministers for their actions and conduct. They should serve their ministers with integrity and to the best of their ability;

5) Be friendly, considerate and compassionate when dealing with ordinary people, particularly the vulnerable and disadvantaged;

6) Serve people as soon as they arrive at counter. People hate waiting for too long. They need to be served as soon as they arrive at the reception;

7) Be honest with people. Do not promise things you can’t deliver. Some people travel a long way to see someone in a Government office. One rural villager woke up at 4am, to catch a boat and later a bus to travel to Suva. He was told to come back next week. This happened for several weeks. This should not have happened in the first place;

8) Dress appropriately and look presentable;

9) Don’t be grumpy. Smile to show people you enjoy serving them;

10) Can’t use position to seek personal favours – political, financial or otherwise.

Edited by Rusiate Mataika

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