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Viljoen: Fiji Airways Working To Be A Four Star Airline In 2 Years

Fiji Airways is working to strengthen customer care and service throughout and improve its Skytrax rating to a four-star airline. It follows the recent success of the airline in climbing
01 Aug 2016 11:39
Viljoen: Fiji Airways Working To Be A Four Star Airline In 2 Years
Fiji Airways aims to be a four-star airline within two years.

Fiji Airways is working to strengthen customer care and service throughout and improve its Skytrax rating to a four-star airline.

It follows the recent success of the airline in climbing to 91 in the world’s top 100 airlines in the 2016 rankings by the global rating agency.

Managing Director and Chief Executive Officer Andre Viljoen said: “Fiji Airways is currently a three star airline and our objective is to lift the three stars to four star.”

Mr Viljoen speaks from experience in doing this. In his previous role as chief executive of Air Mauritius he introduced a successful programme throughout the airline to lift Air Mauritius from three star to four star.

Mr Viljoen said: “We would have the same ranking as some of our competitors who are four stars and also we are part of the elite club of airlines which includes Qantas, Emirates, Lufthansa, and British Airways.

“We are working on many programmes within the company addressing the gap from moving from three to four-star so we are very pleased with the initial plans put in. Our ratings have improved and will keep working at it.”

Mr Viljoen added this was possible “because we focus on service issues and we get feedback from our customers. Also Skytrax is doing analysis for us on what we can do better based on good benchmarks and we are working on it.”

He said the move from three star to four star is at least a two-year programme.

“It will happen at least this year and the rest of next year. There are many areas in the business right across the board, from check-in, on board service to all over even as far as reservation.”

 

EDITED BY: FARZANA NISHA

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