NATION

Council Supports Decision On Medical Complaints Made Public!

The Consumer Council of Fiji appreciates a recent decision made by the Fiji Medical and Dental Professional Conduct Tribunal. This is about their verdict to revoke a doctor’s license to
20 Aug 2016 07:45
Council Supports Decision On Medical Complaints Made Public!
Consumer Council of Fiji,CEO Premila Kumar. Photo: Vilimoni Vaganalau.

The Consumer Council of Fiji appreciates a recent decision made by the Fiji Medical and Dental Professional Conduct Tribunal.

This is about their verdict to revoke a doctor’s license to practice and suspend her general registration for 10 years.

This is because of unprofessional conduct during the course of providing medical care and treatment to a patient.

The stance taken by the Fiji Medical and Dental Professional Conduct Tribunal in making its decision public is a positive step towards restoring public confidence in the country’s health care sector, particularly in its complaints management system.

In the past, seeking justice for medical negligence and unprofessional conduct was a long struggle for many aggrieved consumers. Consumers contacted the Council to express concern about the laxity in the healthcare system.

Some consumers complained about delays, no proper advice given to them on their grievances and no updates provided on their cases lodged at the Fiji Medical and Dental Secretariat.

The Council received 83 medical-related complaints from 2011 to 31 July 2016. Unfortunately, there are still a number of rogue doctors and dentists around, carrying on with their business as usual, failing to realise that they are service providers.

The Council applauds the announcement made by the Minister for Economy, Aiyaz Sayed-Khaiyum, at the 2016-2017 National Budget to set up a medical complaints hotline. This initiative will be a breakthrough to set order and bring about accountability in the health system.

Consumers will be able to call and seek resolution of complaints about service delivery and the treatment by a medical practitioner, nurses, pharmacist or any person employed in the health sector.

 

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