A-G: Level of Service Needs To Be Lifted
It has been stressed that the level of professionalism and service delivery that exists in Fiji needs to be lifted.
Attorney-General and Minister for Economy, Aiyaz Sayed-Khaiyum, highlighted this yesterday at the 2016 CPA Congress underway at the Shangri-La’s Fijian Resort, Yanuca Island.
He said this is critical if we are to grow as a nation and take advantage of the positive economic environment we are in currently.
He said the sad reality in Fiji was the way some professional behaved with their customers/clients was as if they were doing them a big favour.
These professionals include the likes of accountants, lawyers, architects and engineers.
“The professionals need to understand these people who are coming and using their services are their clients,” Mr Sayed-Khaiyum said.
“How we talk to them, how we interact to them, how much information we give them is very critical to ensuring that we also improve the level of service that they provide and the quality of service the clients receive.”
Mr Sayed-Khaiyum said the reality was a lot of Fijians travel overseas now and a lot of people who come to Fiji have visited other countries.
And therefore, he said the service levels in other countries gets judged by these people and is therefore compared with Fiji.
Using the utility companies, namely Water Authority of Fiji and the Fiji Electricity Authority, as examples, Mr Sayed-Khaiyum said they had no reason to compromise on service delivery standards despite them being a monopoly.
Translating this into tourism industry, Mr Sayed-Khaiyum said Fiji was already known to have happy people.
Therefore, he said by commensurating service levels to that of happy people would be ideal.
“You can go to a country where service levels are great but the people are not hospitable and they are not as friendly as we are,” he said.
“But if you come to Fiji and we have the service levels, have the natural ability to bond with people and have the level of friendliness and hospitality, we become a more valuable product.”
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