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Vodafone Recalls Galaxy Note 7, Sales Halt Here

Vodafone (Fiji) had not found any defective Samsung Galaxy Note 7 in the local market but the devices would be recalled and further sales will halt. This comment follows Samsung
04 Sep 2016 12:12
Vodafone Recalls Galaxy Note 7, Sales Halt Here
Samsung Galaxy Note 7 recalled after battery fire. Photo: Google

Vodafone (Fiji) had not found any defective Samsung Galaxy Note 7 in the local market but the devices would be recalled and further sales will halt.

This comment follows Samsung Electronics Company Limited recall of all Galaxy Note 7 smartphones equipped with batteries found to be fire-prone.

Vodafone (Fiji) said this is done in the interest of consumer safety.

In response to the questions sent, Vodafone said they had received confirmation from Samsung of their decision to recall the newly released Galaxy Note 7 due to some product safety issue.

“The defect as per Samsung’s advice is related to the battery cell and not the device itself,” Vodafone (Fiji) said.

“Vodafone Fiji had only recently released the product in the local market so very limited numbers have been sold so far.

“Based on Samsung’s advice, we have taken the decision to halt the sale of this device until all clear has been given from Samsung.

“To all customers who may have purchased Note 7, Vodafone will provide a refund or replacement Samsung device of equivalent value selected by customers.

“This has been agreed with Samsung for our Fijian consumers.”

Vodafone Fiji said they were liaising with Samsung to facilitate this for its affected customers.

“In the meantime any inconvenience is highly regretted but the decision has been taken in the best interest of the consumers.”

CNN reports the massive recall of one of Samsung’s flagship devices is an embarrassing setback for the world’s biggest selling smartphone maker.

“The Note 7 was unveiled just a month ago, and big rival Apple is expected to show off its new smartphone next week,” CNN said.

Samsung said Friday it had found a problem with the battery in some of the phones and was halting sales in 10 countries, including South Korea and the U.S. It will offer customers a new product for free in the coming weeks to replace the 2.5 million Galaxy Note 7s that have been sold.

Meanwhile Samsung said devices in China don’t appear to be affected because it used another battery supplier.

But it was unclear if models sold in China would nonetheless be recalled.

The company originally said it would take about two weeks to prepare the recall, but later announced Note 7 users in the U.S. can exchange their device for a Galaxy S7 or Galaxy S7 Edge, starting next week.

It will also refund the cost of Note 7-specific accessories.

 

Feedback:  farzana.nisha@fijisun.com.fj


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