Airline continues to roll out service enhancements as part of growth strategy and product enhancement

Fiji Airways, Fiji’s National Airline, has introduced new self check-in kiosks at the Fiji Airways’ counter in International Departures at Melbourne’s Tullamarine Airport.

Whilst a personalised approach to guest service remains a key element of the airline famous for its Fijian friendliness, the introduction of the kiosks will offer greater customer convenience and less queuing at the busy terminal.

The introduction of these new kiosks mark another step towards product enhancement since the launch of the airline to Fiji Airways from Air Pacific in 2013.

As well as completely rebranding, the airline has since acquired four brand new A330 aircraft to grow its fleet.

It has also enhanced its onboard product including the inflight entertainment system and dining options, enabled online check-in, and launched several significant international routes including Wellington, Singapore, Vava’u and San Francisco..

To celebrate the very first passengers using the new kiosks at Melbourne Airport past Thursday night, a nice surprise of high end duty free products from its on-board selection were gifted.

Fiji Airways will next install the kiosks in Auckland, followed by further trials across the network, including Nadi.

Source: FIJI AIRWAYS

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