SUNBIZ

Mindpearl Staff Awarded For Service And Contribution

Staff members of Mindpearl Fiji on Saturday night were recognised for their contribution and service to the growth of Mindpearl. Company’s chief executive William Pattison said the event was held
23 Jan 2017 10:55
Mindpearl Staff Awarded For  Service And Contribution
Staff members of Mindpearl Fiji during their awards night on Saturday. Photo: VIilimoni Vaganalau

Staff members of Mindpearl Fiji on Saturday night were recognised for their contribution and service to the growth of Mindpearl.

Company’s chief executive William Pattison said the event was held every year to recognise the top performers in the company and to award them for their service.

“It’s important to recognise one’s staff, we do it annually and we do it with all our other offices as well and it has become a very looked-forward-to occasion,” Mr Pattison said.

Mindpearl is a call centre company which was established in Switzerland in 1999 as a subsidiary of the then national airline of Switzerland, Swiss Air.

Its call centres are situated in Fiji, Cape Town, which handles predominantly Western Europe calls, Brisbane, and the recently opened centre in Kuala Lumpur, Malaysia.

The company was set up in Fiji in 2009 and has so far employed 1200 people. It operates on a 24/7 basis and takes calls from about 35 countries.

According to Mr Pattison they chose Fiji because of the very clear articulate language skills, especially English.

He added: “English is used 90 per cent of the time by our customer service representatives and Fiji is very good with English compared with our competitive markets in India and the Philippines.

“The call centre here in Fiji is fairly small scale,” he said, adding majority of their true competitors were in India and the Philippines.

The call centre, Mr Pattison added, also communicated with their customers in the French, Spanish, Italian, Portuguese, Dutch and German languages.

“We have people coming in from other centres to help and we believe that we fight our competitors daily.”

He said they had 18 accounts in their call centre in Suva. Some are Swiss International Airlines, Brussels Airlines, DHL, Malaysian Airlines, Home direct and Spotlight.

“We are most likely going to open new accounts this year; we are continually growing so we’re looking at recruiting more people,” Mr Pattison said.

Feedback:  ivamere.nataro@fijisun.com.fj

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