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LTA Chair: Plans to Open on Saturdays

  The Land Transport Authority is looking to open on Saturdays, said board chairperson Vijay Maharaj. He said a flying minute would be submitted by the manager customer service and
22 Mar 2017 11:00
LTA Chair: Plans to Open on Saturdays
LTA

 

The Land Transport Authority is looking to open on Saturdays, said board chairperson Vijay Maharaj.

He said a flying minute would be submitted by the manager customer service and circulated for the Board’s endorsement and approval for proper compensation to customer service officers (CSOs) when working on Saturdays.

“A total of at least eight CSOs will be working on Saturday from 9am to 1pm,” Mr Maharaj said.

“The challenge the employee contract obligation as they only work from Monday to Friday and only 40 hours.

“The main services provided on Saturdays will be Traffic Infringement Notice payments and driving licence renewals only.”

Major outlets proposed to open on Saturdays are in Valelevu, Lautoka, Nadi, Ba and Labasa.

“We already have extended hours at our offices opening from 8.15am to 3.30pm daily from Monday to Friday,” he said.

“We are re-aligning specific counters for specific transactions; also certain officers have started with express counters for driving licence renewals and fine only. TINs are also payable at any Post Fiji Office.

“We will also be increasing the number of counters and CSOs and encourage customers to use our online service.”

He said LTA had already embarked with the expansion of its online services to include payment integration for online TIN payments.

“This is expected to roll out by end of June and it will allow customers to clear their TINs that are payable at LTA,” Mr Maharaj said.

“For TINs that have reached court, customers will have to liaise with the court. LTA is working with the judicial department to provision them the access to allow them to update the status once it is cleared at court.

“Nasinu court is expected to start using this system beginning next month; including check the driving licence status, and calculate the vehicle wheel tax and registration fees.

“A text platform reminding TINs payment due is also up and running. LTA is working on improving its service delivery to the public and more changes will be forthcoming.”

The public are to register for online service.

They can pay for notices and other services from the comfort of their homes.

Edited by Naisa Koroi

Feedback:  ashna.kumar@fijisun.com.fj

 

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