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Senior health officers advised to ‘step up’

We need to be service-oriented, having the heart to service with compassion and maximise on opportunities: Health Minister The medical superintendents and senior health professionals of the Ministry of Health
30 Mar 2017 14:32
Senior health officers advised to ‘step up’

We need to be service-oriented, having the heart to service with compassion and maximise on opportunities: Health Minister

The medical superintendents and senior health professionals of the Ministry of Health and Medical Services have been urged to step up to take health services to a new level.

This message was reiterated to the senior health staff by the Minister for Health and Medical Services, Rosy Akbar at the executive meeting held in Suva last Friday.

Ms Akbar emphasised the need for stronger leadership roles within the administration of the public health and hospital services in Fiji.

“I strongly believe that you are the very people within the Ministry that can help us to make positive difference.

“As leaders within the health facilities, you have been trusted to lead, you need to convey potential enthusiasm and passion for the role by being service oriented.

“I expect the medical superintendents, medical officers, divisional medical officers and the sub-divisional medical officers to be more vigilant and proactive especially in terms of getting out of your comfort zones to see the best forward in tackling the challenges at our health facilities.

“You don’t need to be confined to your office, you need to actively monitor the overall service to ensure if any issues faced is promptly attended to, responded and resolved.

“There should be consistency in the messages conveyed across all health centres, particularly in terms of opening hours and the visiting hours.

“The ministry will be streamlining all it’s messaging across all the health facilities. We need to respond promptly to any medical equipment needs, whether it needs to be replaced or repaired, the Ministry will look into those issues,” Ms Akbar said.

The Minister also alluded on the need for effective communication and information sharing among the health facilities.

“The Ministry will be organising meetings, where people from divisions and those from the headquarters will have the opportunity to interact more often and engage in discussions to share information and strengthen unity in terms of improving the health care services.

“We need to be service-oriented, having the heart to service with compassion and maximise on opportunities to provide patient friendly hospital environments.

“And as leaders in charge of the health facilities, you have a key role to play, take ownership in providing the services that we are mandated to deliver with sincerity and diligence.

“As a way forward in enhancing the health care services in Fiji, the Ministry is also currently working on establishing a health feedback call line, through which people will be able to provide their feedbacks on the health facilities and health services and seek assistance.

“This will be a way to use the data to uplift our game, there will be a manager and customer friendly officers manning this service, which is still in the discussion process,” Ms Akbar said.

The health minister also acknowledged all the health staff, doctors and medical professionals for their commitment and service provided to Fijians across the country.

Source: Ministry of Health and Medical Services

Feedback: jyotip@fijisun.com.fj



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