Opinion

Reforms Hopefully Will Eliminate The Old Way Of Doing Things And Introduce New Ideas To Improve Public Services

The current civil service reforms are leading to a change in thinking on what public service really means. Gone are the days when public service was an 8am to 4.30pm
31 Mar 2017 09:46
Reforms Hopefully Will Eliminate The Old Way Of Doing Things And Introduce New Ideas To Improve Public Services
Reform

The current civil service reforms are leading to a change in thinking on what public service really means.

Gone are the days when public service was an 8am to 4.30pm shift.

The buzz words now are efficiency, effectiveness, excellent service delivery.  They ensure that the people are well served and their needs are met.

Civil servants are there to serve the people, not to be served. They are paid by taxpayers’ money to perform a very important function.

Prime Minister Voreqe Bainimarama has led the charge on this front. As a result his Cabinet ministers are following in his footsteps calling on all civil servants to step up their service delivery.

Minister for Health and Medical Services, Rosy Akbar, has called on  senior health officers to step up. It will mean officers, in order to complete a task,  will have to work beyond their normal working hours to get the work done.

There are many people who depend on the work done by civil servants to accomplish their own work. The approval of permits  or licence to start a business or a development is absolutely crucial.

Delays are not only frustrating but can be costly too. Infrastructure damage caused by the weather or climate change causes hardship and losses.

The longer it takes to repair a road, bridge or jetty the longer the people suffer. It can hold up economic activities in the affected areas and slow down progress.

Whether its paper work that originate from inside the glass windows of Government offices to the technical officers on the field, every aspect of the civil service machinery is important.

Red tape which is usually associated with a large bureaucracy like the civil service can be counter-productive.

It is hoped that the reforms will eliminate this unnecessary red tape that can be an impediment to the timely completion of projects or developments.

The civil service should create an environment that that is conducive to development and enterprise.

The reforms, hopefully, will change the old culture and mindset and introduce ideas that comply with the best international modern practices.

They are long overdue and will correct a perception that the civil service is a generally ineffective bureaucracy.

 

Feedback:  nemani.delaibatiki@fijisun.com.fj



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