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Akbar: Ministry Will Not Play Defence

The Ministry of Health will not play defence when it comes to complaints and issues concerning nursing services. Minister for Health and Medical Services Rosy Akbar voiced this during the
23 Apr 2017 11:00
Akbar: Ministry Will Not Play Defence
Director Nursing Silina Waqa (left) with Minister for Health Rosy Akbar during Fiji Nursing Association 60th annual general meeting in Suva on 22 April, 2017.Photo: Ronald Kumar.

The Ministry of Health will not play defence when it comes to complaints and issues concerning nursing services.

Minister for Health and Medical Services Rosy Akbar voiced this during the Fiji Nursing Association annual general meeting yesterday at Studio 6 Apartments in Suva.

She urged all Fijian nurses to be professional and be calm when it came to addressing their patients.

She said during her time as minister she saw many examples of the wonderful work done by nurses even in difficult and demanding circumstances.

However, she said the ministry was disturbed by the occasional lapses that put the nurses professional reputation in jeopardy.

“I sometimes hear from patients who have encountered a nurse whose attitude and approach was all too obviously uncaring and I hear reports of nurses who were rude, abrupt, and unhelpful or simply just couldn’t be bothered to take the time to communicate clearly and carefully with a patient,” Ms Akbar said.

She said she understood the stress that nurses faced daily and how patients could sometimes be rude, ungrateful, make unreasonable demands or have unrealistic expectations.

However, she urged the nurses not to allow patients to push them to the point where they showed anger or intolerance.

“It may not be easy. But as professional nurses you need to rise above such behaviour, to remain polite and helpful, even when you face the most awkward and argumentative patient or family member,” the minister said.

“As nurses, you can be the circuit-breaker who steps in to prevent people losing their temper. If someone shouts at you, don’t shout back, but smile back, talk calmly, explain and assist.”

She said it may not be easy but as professionals they were expected to exhibit both professional knowledge and professional behaviour.”

Edited by Naisa Koroi

Feedback:  losirene.lacanivalu@fijisun.com.fj

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