SUNBIZ

Three Years of Hardwork Pays Off for Centrecom

Pacific Centrecom (Fiji) Limited is proud of its’ centre of excellence and its achievement as a business in Fiji. Company general manager, Shane Collins, said  its only their third year
10 Dec 2017 11:00
Three Years of Hardwork Pays Off for Centrecom
From left: Pacific Centrecom (Fiji) Limited general manager, Shane Collins, Vodafone Business Account manager Bipin Solanki, Pacific Centrecom managing director Anthony Cassar, Investment Fiji chief executive officer, Godo Muller-Teut, Executive General Manager - Sales and Marketing at Fiji Airways Andrew Stanbury and Pacific Centrecom general manager operations Todd Gordon. Photo: Maraia Vula

Pacific Centrecom (Fiji) Limited is proud of its’ centre of excellence and its achievement as a business in Fiji.

Company general manager, Shane Collins, said  its only their third year of operations and it has established its brand and reputation for excellence.

The company works with the Government, Commissioners and other Business Process Outsourcing firms  to broaden the understanding of foreign investment in Fiji.

 

About Pacific Centrecom (Fiji)

Pacific Centrecom (Fiji) is a joint venture organisation which draws together the talents of Fiji Airways and the global expertise of a well-respected international partner Centrecom. This is to provide outsourcing contact centre and back-office services to both local and international clients.

Malta-based Centrecom is part of the World Aviation Group, specialising in services to the international aviation industry.

This Centre of Excellence has engaged state of the art technology to ensure the highest quality of customer service can be achieved and sustained into the future.

Mr Collins said: “We have actively increased our staffing, doubling our numbers in our short history.  Diversified our service which has also enabled us to recruit expertise in a number of fields and ultimately achieved our most profitable year to date.

“Having proven our worth, the challenge we face is sustaining the high standards we have set ourselves in service delivery.

“We continue to focus on skills development and diversification of our capabilities.”

He noted revenue had grown and increased profitability through new clients.

The company celebrated their annual Christmas party at the Holiday Inn Suva on Friday where they recognised their top performers.

The company recognised 20 incentive winners where the top 10 staff received $2,000 each and $1,000 each for the 10 runner-up. The major prize was two return air tickets to Singapore compliments of Fiji Airways.

 

Future plans

The target next year for them is very clear.

“Expanding our footprint in Fiji, doubling our real estate and local talent recruitment,” Mr Collins said.

“Expansion of our brand and that of the capabilities of Fiji to be a serious contender for global outsourcing opportunities.”

He said the success of the company has led to delivering stable and quality recruitment opportunities for the local  employment market.

“We have embraced the culture and worked with the nuance that exist here to respect the values and make a positive contribution to the development of Fiji.

“2018 and beyond, we will continue to focus on our values and our people to showcase to the world what is possible in the business market from this centrally located island in the Pacific!”

Feedback:  maraia.vula@fijisun.com.fj




Subscribe to E-Edition
pacific island top up
Air Nuigini
Subscribe-to-Newspaper
Fiji Sun Instagram
Fiji Plus
Subscribe-to-Newspaper
error: