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Change In Mindset Will Help Improve Service Delivery: Pillay

Assistant Minister for Agriculture Viam Pillay has observed that in order for improvement in terms of service delivery within the ministry to occur there must be a change in the
16 Dec 2017 10:49
Change In Mindset Will Help Improve Service Delivery: Pillay
Assistant Minister for Agriculture Viam Pillay (seated third from the left) with the Ministry of Agriculture Northern Division staff members holding their awards during the annual awards at Hotel North Pole in Labasa on December 15, 2017. Photo: Shratika Naidu

Assistant Minister for Agriculture Viam Pillay has observed that in order for improvement in terms of service delivery within the ministry to occur there must be a change in the way officers approached their work.

During the Ministry of Agriculture awards for Northern Division staff at the Hotel North Pole in Labasa yesterday, Mr Pillay said first of all there must be a change in the mindset of officers at all levels.

“There must be a change in attitude of officers to the general understanding of the objectives and plans of the national government,” Mr Pillay said.

“Within the ministry, changes must be made in the way we do things so it responds to changes in the external environment that we service.

“There must be changes to our overall inefficiencies and we must become proactive in our responses to service delivery rather than being reactive. We must plan better and ensure that all our plans reach their end stage.

“We need to examine our plans so they dovetail into the national plans of Government.

“We also need to work better with our partners like other government agencies and the private sector for better delivery of service.”

Mr Pillay said it was not enough to only give assistance and watch from the side, officers must jump in and get involved.

“We must learn to be excellent leaders and take charge of development from the start to end.”

Edited by Percy Kean

Feedback:  shratikan@fijisun.com.fj



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