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Embrace The Tanoa Way At Tanoa International

Tanoa International Nadi has embraced change. The modern four hotel’s general manager Daniel Roy said overall it was challenging first quarter; however business has steadily regained movement. With 120 Staff,
16 Dec 2017 11:00
Embrace The Tanoa Way At Tanoa International
One of the newly renovated Executive guest rooms at the Tanoa International Nadi. Photo: Maraia Vula

Tanoa International Nadi has embraced change.

The modern four hotel’s general manager Daniel Roy said overall it was challenging first quarter; however business has steadily regained movement.

With 120 Staff, the hotel located three minutes from the Nadi International Airport is owned by Reddy Group of Companies.

It is set amidst lush tropical gardens, with facilities for leisure, conference, corporate and wedding guests.

Mr Roy said: “Main aim is to have fun at work and helping each other to succeed, celebrating every success and festivities.

“I am delighted to say that there are no major challenges; Team Tanoa International has embraced change.

Tanoa International Nadi general manager Daniel Roy (middle) with management team.

Tanoa International Nadi general manager Daniel Roy (middle) with management team.

“Six out the eight head of departments on premises have been here for six to seven months only.

“We all recognise that there is a lot to do and we all are taking the challenge and it is all about take one step at a time.”

Mr Roy highlighted that people are the main reason behind the growth of the Tanoa brand.

“It is simply our people; our guests and the willingness of the company to invest back as a continuous effort to upkeep the all facilities with aim to enhance guest’s experience.

“Our biggest asset is our people and they are our number one focus.

“We are a family and as a team highly charged and participative in every event working together for the success of the business.

“My nine weeks, here has been amazing; I have seen the team as the main brains behind the success of an event or idea put on the table.

“The employee participation in Diwali celebrations, Melbourne Cup hat making contest, staff fashion ramp show and managers’ cocktail cocktails are some to name.

“We continue to work with departments discussing ways to improve our service delivery and upskilling opportunity.

“We have completed the entrance magimagi works in our lobby and entrance together.

He said they would like the guests to experience the Tanoa hospitality as they arrive to the hotel.

“We have successful implemented our touch points, welcome drink and cool towels on arrival, WIFI at the resort is free.

“We have successfully renovated around 80 accommodation rooms. We also celebrated the start of the holiday season with our first annual Christmas tree lighting ceremony.”

Christmas tree outside the Tanoa International Nadi.

Christmas tree outside the Tanoa International Nadi.

Below are excerpts of an interview with Mr Roy:

  1. You are strategically developing people personally and professionally to be part of the succession plan within the hotel. Can tell us more it about it?

On this note, the success of a manager is always measured on the success of his team.

I am a firm believer in having succession plans across all departments identifying individuals we can upskill. If the manager leaves tomorrow, the team will continue operations and knowing that the groomed individual is ready to assist with operations.

We will work with the training department and identify individuals in our hotels who will be investing in upskilling with in house training and external trainings.

We also support industry newbie’s to gain the industry experience in their budding careers. I am a product of this Tanoa hotels initiative to groom students from hospitality and tourism institutes.

We are also encouraging and implementing a cross training programme where staff will be rostered in another department to learn and experience their colleagues duties. Front office and Housekeeping cross training.

This will allow the team to better understand each other’s operations and results in effective communicate.

 

  1. At where you are today, who are your key target markets?

Tanoa International Hotel has a wealth of experience hosting conferences, meetings, weddings and special events; Tanoa’s leading venue caters to the markets specific needs.

We make it easy with our impressive reputation for offering the finest service and quality. We also have a lot of guests from our regional countries including Australia and New Zealand.

 

  1. What is your point of difference?

Major point of difference, we have is our people, the friendliness of the team and their genuine smiles.

The team goes all out to ensure guests comfort and also team work is exercised at our busy airport hotel. We also have largest conference and meeting facilities in Nadi.

 

  1. What are some of your future plans?

We have ongoing projects happening at the moment – we have recently started our grounds project working on our gardens to ensure our home is filled with beautiful Fiji colours.

We are also on track to upgrade our restaurant flooring – with re-tiling works and new buffet station works this coming January.

We are also renovating 27 Rooms this January and February – a full strip of the rooms and put together with modern facilities, all our standard rooms are going to be upgraded.

Ongoing Service trainings and updating of tools is part of the day to day operations.

We are upgrading IT & AV systems, conference facilities and equipment, planned renovation works of the conference and meeting venues, we are replacing Air Condition units. A lot of confidence to ensure all the areas are 100 per cent working and assist the hotel to provide 100 per cent guest satisfaction.

Feedback:  maraia.vula@fijisun.com.fj

 

 

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