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Browne Clears The Air On $30,000 Lottery Win

Tattslotto resident executive director Graeme Brown said no $30,000 lottery win is an instant win although the lottery card states ‘Win Instant Cash’. “It is just that simple. There are
02 Feb 2018 11:00
Browne Clears The Air On $30,000 Lottery Win

Tattslotto resident executive director Graeme Brown said no $30,000 lottery win is an instant win although the lottery card states ‘Win Instant Cash’.

“It is just that simple. There are so many crooks that’s why we need to send the winning card back to Australia for verification,” Mr Brown said.

“Nowadays opportunists, thieves, crooks are always trying to beat the system and for security sake we carry out the process,” he said.

“There is always fraud, if people can make fake notes, fake ATM cards to withdraw money, there is every opportunity to make a fake lottery card with three $30,000 to win $30,000.”

Mr Brown made the comments after Consumer Council of Fiji (CCF) raised the issue of which $30,000 lotto winners were not collecting their cash instantly.

There are several forms of playing Tattslotto, ‘scratch and win’ is a common choice for many. In Fiji there are considerable number of tattslotto agents who sell the ‘scratch and win’ cards whereby if upon scratching three (3) of the same dollar value is achieved, then the person instantly wins the particular sum.

The scratch and win card which costs a dollar each can get a consumer $2, $10, $20, $50, $100, $500, $1000 or the jackpot price of $30,000 in return.

Many consumers have the habit of keeping a dollar aside to try their luck every day with the scratch and win card.

Now obviously for someone who manages to scratch the winning card of $30,000 will not want to delay receiving the sum.

CCF used a Tevita as an example saying that he was made to wait for two weeks before he could rejoice his win.

Tevita being an ardent Tattslotto player was used to winning $50 and $100 through the ‘scratch and win’. Every time he scratched a winning card, he received his cash instantly. On 1 December, 2017, just like every other day, he purchased one card, however, he could not believe his eyes when he scratched three $30,000 on the card.

Overjoyed with his win, he informed the cashier that he had won the jackpot price of $30k. He was then asked to fill the ‘Winner Claim Form’.

An excited Tevita quickly filled out the particulars of the form thinking that he will be walking away with his prize money and giving his family an early Christmas gift.

However, his excitement was short-lived, when the cashier informed him that he had to wait for some time. The cash was not to be given on the same day unlike the previous occasions.

He was told to wait for a few days and then follow up with the agent. After a week Tevita was advised that there would be further delay in receiving the sum.

Frustrated with the turn of events, he lodged his complaint with the Consumer Council of Fiji.

The Council’s correspondence with the respective agent proved that all other winning amounts are paid instantly, except for the $30,000 winners.

The agent stated that due to the high incidence of fraud, the jackpot prize winning cards ($30,000) are sent to Australia for verification.

The winning prize was finally paid out to Tevita on 13 December 2017.

Though Tevita received his prizemoney, the Council was disappointed that the verification process took almost two weeks.

This is despite Fiji Tattslotto advertising/promoting the games as ‘Instant Cash Lotto’.

The Council strongly believes that it is imperative for Fiji Tattslotto and its agents to clearly explain their verification processes required to obtain winning prizes to consumers.

Consumers need to know how long it may take to actually receive their jackpot prize if they scratch the

$30,000 winning card. The terms and conditions of play along with the processes involved should be clearly spelled out for the consumers for their equal information and knowledge.

Mr Browne reaffirmed that it is unfortunate CCF is making an issue out of this.

“It is a process we need to follow. At the end of it, the winner gets his $30,000,” he said.

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