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Some Traders Accused Of Hoodwinking Consumers: Kumar

Some Traders Accused Of Hoodwinking Consumers: Kumar
Consumer Council of Fiji chief executive officer Premila Kumar providing explanation during a workshop at University of the South Pacific Labasa campus on April 24. Photo:Shratika Naidu
April 27
11:00 2018

In Labasa, some traders have been found deceiving consumers by making a false promise and fail­ing to deliver goods on time.

Consumer Council of Fiji chief ex­ecutive officer Premila Kumar during her visit to Labasa said: “Consumers have complained that when they give their product for repair, traders keep it for a year which means the warran­ty expires and that is unethical.

“When the consumers come back to the company to find out why the prod­uct was not delivered, they say they will only deliver when somebody else will buy the item from that same area.

“That is not on. It is unacceptable that you take the money and fail to deliver items on time.That means you are hoodwinking the consumer making false promises, and the law is clear that when you accept the pay­ment, you must deliver.

“Some of these traders when they don’t deliver on time and when con­sumers ask for a refund, they say they will refund after deducting some payments. When consumers asks, why the deduction, they say it is for the paper work that was involved

“That is unacceptable. If your prod­uct is not there, you can’t enter the sale,” she said.

“The biggest concern is these trad­ers will now rely on making money through such practices where they don’t have a product to sell and they make false promises.

The consumer losses time and mon­ey.This is unacceptable behaviour and known in Labasa. Such things cannot happen and is it not happen­ing in the Central and the Western division.

“I have heard the plight of the con­sumers who are from the rural set­tings. They want to improve their lives but these traders are not helping them.

“My message to the people is to build consumer solidarity within Labasa.

“They need to speak out and tell their stories to other consumers so they do not trade with such service providers.

Edited by Percy Kean


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