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Leadership Development Programme Helps Managers Deliver Effective Service

Leadership Development Programme Helps Managers Deliver Effective Service
Fiji Hotel and Tourism Association chief executive officer Fantasha Lockington during the Leadership Development Programme workshop in Suva on August 7, 2018. Photo: Mohammed Zulfikar
August 08
12:32 2018

To help the tourism industry grow, a weeklong Leadership Development Programme (LDP) workshop is being facilitated by The Fiji Hotel and Tourism Association’s (FHTA).

The workshop is held at the FHTA conference room in Suva.

The workshop is expedited by Jagdishwar Singh, an Australian-based expert in designing and delivering leadership development programmes for executives and senior managers in Fiji.

FHTA chief executive of­ficer Fantasha Lockington said the purpose of this workshop is to up-skill knowledge and adopt a more strategic approach to their business role.

“This is in direct response to the extraordinary posi­tive feedback from LDP graduates subsequence per­formance on their return to the workplace,” Ms Lock­ington said.

“The demand for more de­velopment of future tour­ism leaders is high and we want to train these manag­ers to cut down on bringing overseas experts.”

The workshop will en­hance industry leaders to understand the factors im­pacting the tourism indus­try.

Tourism encompasses all aspects of the economy, contributing 40 per cent to the economy, 17 per cent directly to Gross Domestic Product (GDP).

Ms Lockington said the LDP will comprise two in­tensive modules where par­ticipants will explore their strengths and developments as managers and leaders.

“It will help them assess their effectiveness and consider new approaches in leading and managing teams,” Ms Lockington said.

She said when these man­agers finish the workshop, they take back what they have learnt and teach their colleagues.

“This is evidence-based as they have to fill in their log books and when they come for module 2, they have to get the logbooks,” Ms Lock­ington said.

In this way, the employees are groomed well and we can have our local people trained to be managers or take up senior managers posts.

Ms Lockington said in 2017 tourism earned $1.8 billion compared to $1.6 billion in 2016.

“The demand is high for hotel rooms but we do have enough trained personnel,” Ms Lockington said.

“We need to develop better self-awareness of personal strengths and weaknesses for career development to have an improved under­standing of the techniques of managing performance.”

The workshop concludes on Friday in Suva.


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