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Staff Members Learn Better Customer Service

Staff Members Learn Better Customer Service
From left: Fijian Elections Office communication officer Edwin Nand, Supervisor of Elections Mohammed Saneem and the Deputy Supervisor of Elections Karyl Winter during the Voter Services Centre Training programme at Suvavou House on August 16, 2018. Photo: Simione Haravanua
August 18
11:00 2018

The Voter Services Centre Training programme has helped trainees to broaden their knowledge on proper and efficient customer service.

This was highlighted by the Fijian Elections Office offi­cial Tema Vuniduvu, of the Nausori Voter Services Centre on Thursday.

This was a one-day workshop held at Level 9, Suvavou House, Suva. Twenty-two FEO officials attended this work­shop.

“This is the first time I have attended a Voter Services Centre Training workshop and I find it very helpful,” she said.

The 31-year-old elaborated that the training programme would encourage women to participate.

“I would encourage more women to participate in the VSC training programme because not only will it sharpen our skills in customer services, but it is another form of employment towards election day,” Ms Vuniduvu said.

Speaking at the opening of the programme was Supervi­sor of Elections Mohammed Saneem, who said the pro­gramme was for FEO trainees to ensure that voters around the country were treated with equal dignity.

“FEO aims to aspire to deliver services of the highest quality while at the same time upholding integrity and without compromising efficiency,” he said.

“Firstly, accept you are the person representing our or­ganisation. What you do, what you say, how you behave, and how you say things to the customer and the speed of delivery of service will be units of measurement in terms of the customers ultimate perception and reception of FEO.

“Secondly, things such as your presentation, your ap­proach, the timely delivery of information and your own knowledge of the FEO’s vision are the key details that will enhance your familiarity with the customer and the ser­vice that you are providing.”

The next workshop will be held on August 23.

Edited by Epineri Vula


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