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Mobile Phones, Electronic Goods Top Consumer Council Complaints

  From 2013 to July 2018, the Consumer Council of Fiji (CCF) has received its highest number of complaints from consumers complaining about mobile phones and electronic goods. Council senior
20 Sep 2018 10:00
Mobile Phones, Electronic Goods Top Consumer Council Complaints
Participants during a workshop on building consumer solidarity at the University of the South Pacific Labasa campus on September 19, 2018. Photo: Shratika Naidu

 

From 2013 to July 2018, the Consumer Council of Fiji (CCF) has received its highest number of complaints from consumers complaining about mobile phones and electronic goods.

Council senior manager corporate Bindula Devi revealed this during a workshop on building consumer solidarity at the University of the South Pacific Labasa campus yesterday.

She said for Labasa, the registered complaints for mobile phones were 168 and 150 for electronic goods.

“For Lautoka, we received 250 registered complaints on electronic goods and 211 for mobile products,” Ms Devi said.

“For the Central Division, 864 registered complaints for mobile products and 760 on electronic goods.

“Complaints about mobile products and electronic goods tops the 10 complaints list.

“The other common complaints received so far, have been on hardware, landlord/tenant, food and drinks, television services, mechanical services, hire purchase, non-food items motor vehicles, clothing, Water Authority of Fiji, spare parts, online shopping and internet services,” she added.

“The consumer is the most exploited segment of Fijian society.

“Consumers are cheated both in quantity and quality of the goods they purchase.

“There is unfair treatment at the time of weighing goods and fancy prices charged in the absence of any controls and tags indicating the price of products that the consumers purchase.

“It is important to ask questions to traders or service providers about anything that is unclear or a condition that you are unsure about,” she told the 40 participants.

“Consumer complaints can help an organisation improve their products and services. It is a great form of feedback.

“Instead of treating consumer complaints as a hindrance of a headache, organisations can treat it as a way to bring about improvement and grow their consumer base.”

Edited by Jonathan Bryce

Feedback:  shratikan@fijisun.com.fj

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