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Consumer Council And FCCC Undertake Joint Pre-Diwali Inspections

Consumer Council of Fiji (Consumer Council) and the Fijian Competition and Consumer Commission (FCCC) have joint forces to ensure consumer rights are safeguarded this Diwali. The Consumer Council and the
29 Oct 2018 11:57
Consumer Council And FCCC Undertake Joint Pre-Diwali Inspections
The Consumer Council of Fiji (Consumer Council) and the Fijian Competition and Consumer Commission (FCCC) have joint forces to ensure consumer rights are safeguarded this Diwali. Photo: Fijian Competition and Consumer Commission

Consumer Council of Fiji (Consumer Council) and the Fijian Competition and Consumer Commission (FCCC) have joint forces to ensure consumer rights are safeguarded this Diwali.

The Consumer Council and the FCCC have commenced joint inspections in the lead up to Diwali in order to ensure traders do not violate consumer protections laws.

Both, the FCCC and Consumer Council have over the years received numerous complaints pertaining to consumer rights infringements during this time of the year. For instance, some traders tend to engage in deceptive practices under the pretext of ‘specials’, offering for sale expired items and engaging in misleading advertisements.

In recognising the fact that consumers tend to resort to last minute shopping rush, it becomes imperative that both the consumer advocacy body (Consumer Council) and the consumer protection enforcement agency (FCCC) undertake such inspections to proactively detect and remedy unscrupulous practices before consumers lose their hard-earned money.

The first round of inspections commenced on Friday and the joint inspection team noted several instances of unethical market practices. These included:

  • Offering for sale expired products, including rotten fruits, vegetables and insect infested food items.

In one particular case which the joint inspection team came across, a trader was found to be selling flour that contained maggots.

  • Misleading advertising, whereby the advertised prices were lower than the actual prices displayed in store.

For example, a trader advertised a 3D Blu-ray Home Theatre System for $852 in their Diwali catalogue, 2018, however, during in store inspection it was found that the actual selling price of the product was $869.

Traders who are being found to be engaging in unethical practices are currently being issued with notices as part of in-depth investigations by the FCCC.

The joint inspections shall continue in the lead up to Diwali and is part of a collaborative approach between the FCCC and Consumer Council to ensure consumer rights are protected at all times.

This Diwali consumers are encouraged to shop responsibly and pay attention to details.

If consumers feel any trader is engaging in unethical trade practices they can contact the Consumer Council or the FCCC to lodge their complaint.

Fijian Competition and Consumer Commission

 

Feedback:  maraia.vula@fijisun.com.fj

 

 

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