WAF Opens New Service Outlet in Savusavu
The Water Authority of Fiji (WAF) opened its Customer Services Centre in Savusavu Town yesterday.
While officiating as chief guest, Special Administrator for the Labasa and Savusavu Town Councils, Vijay Chand, applauded WAF for bringing its services closer to the people and ratepayers of Savusavu.
“I congratulate the hard working team of hardworking executives and staff of the Water Authority of Fiji who have sacrificed their time and effort to make this event a reality. Having this Customer Services Centre being brought closer to the people of Savusavu, I test the commitment of the community outreach programme that the Government promotes and it has enabled the people of Savusavu for a higher economic gain,” Mr Chand said.
The office offers customer services to the Fijians who live in Savusavu and nearby areas as well as those who are connected to the WAF reticulation water system.
WAF regional manager – North, Apete Radrodrolagi said opening the new office in Savusavu Town was to improve WAF’s accessibility to its customers.
“Prior to this customers who had queries had to visit the WAF Depot outside Savusavu Town, which was inconvenient in terms of accessibility and transportation wise. This all part of extending our services to our customers and making things more convenient for any water and wastewater related query,” Mr Radrodrolagi said.
He also said the outlet was for customer services and water issues.
“For any billing payments this can be directed to our billing agents’ i.e – MH/Max Value, Post Fiji, or via the M-Paisa service, the banks Westpac, ANZ and BSP,” Mr Radrodrolagi said.
Prior to this, customers had to make their way to the Savusavu Depot, which was located outside of town – approximately four kilometres away – and was inconvenient to many.
“Many had complained about this, and we have taken this into consideration and the management of WAF have agreed to have this facility to service you the people of the hidden paradise,” he said.
“As stipulated under the Authority’s Vision, Mission and Values and one of our key values is ‘Customer Focus’ and part of our mission is to ‘Engage Stakeholders’ and ‘Modernisation’ – this is part of it – bringing our services to the people.”
Meanwhile, WAF has a total of 1843 metered customers around Savusavu.
Water Authority of Fiji
Feedback: maraia.vula@fijisun.com.fj
