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WAF Opens New Service Outlet in Savusavu

The Water Authority of Fiji (WAF) opened its Customer Services Centre in Savusa­vu Town yesterday. While officiating as chief guest, Special Administrator for the La­basa and Savusavu Town Councils, Vijay
31 Oct 2018 10:34
WAF Opens New Service Outlet in Savusavu
From left: WAF regional manager Northern Division Apete Radrodrolagi, chief guest and Special Administrator Savusavu and Labasa Town Councils Vijay Chand, and Reverend Manasa Vula on October 30, 2018. Photo: Water Authority of Fiji

The Water Authority of Fiji (WAF) opened its Customer Services Centre in Savusa­vu Town yesterday.

While officiating as chief guest, Special Administrator for the La­basa and Savusavu Town Councils, Vijay Chand, applauded WAF for bringing its services closer to the people and ratepayers of Savusavu.

“I congratulate the hard working team of hardworking executives and staff of the Water Authority of Fiji who have sacrificed their time and effort to make this event a real­ity. Having this Customer Services Centre being brought closer to the people of Savusavu, I test the com­mitment of the community out­reach programme that the Govern­ment promotes and it has enabled the people of Savusavu for a higher economic gain,” Mr Chand said.

The office offers customer ser­vices to the Fijians who live in Sa­vusavu and nearby areas as well as those who are connected to the WAF reticulation water system.

WAF regional manager – North, Apete Radrodrolagi said opening the new office in Savusavu Town was to improve WAF’s accessibil­ity to its customers.

“Prior to this customers who had queries had to visit the WAF Depot outside Savusavu Town, which was inconvenient in terms of acces­sibility and transportation wise. This all part of extending our ser­vices to our customers and making things more convenient for any wa­ter and wastewater related query,” Mr Radrodrolagi said.

He also said the outlet was for cus­tomer services and water issues.

“For any billing payments this can be directed to our billing agents’ i.e – MH/Max Value, Post Fiji, or via the M-Paisa service, the banks Westpac, ANZ and BSP,” Mr Radrodrolagi said.

Prior to this, customers had to make their way to the Savusavu Depot, which was located outside of town – approximately four kilo­metres away – and was inconven­ient to many.

“Many had complained about this, and we have taken this into consid­eration and the management of WAF have agreed to have this facil­ity to service you the people of the hidden paradise,” he said.

“As stipulated under the Author­ity’s Vision, Mission and Values and one of our key values is ‘Cus­tomer Focus’ and part of our mis­sion is to ‘Engage Stakeholders’ and ‘Modernisation’ – this is part of it – bringing our services to the people.”

Meanwhile, WAF has a total of 1843 metered customers around Sa­vusavu.

Water Authority of Fiji

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